Case Study: Mech Smile achieves 24/7 POS and membership system availability with Vision Solutions' Double-Take Availability

Mech Smile - Customer Case Study

Mech Smile, a Tainan-based chain of 24-hour retail gas stations, relied on POS, membership points and accounting systems whose downtime directly harmed customer service and revenue. Repeated outages, settlement errors and risks from events like Typhoon Morakot exposed gaps in the company’s recovery strategy for virtualized environments (VMware vSphere), prompting the search for a faster, more cost-effective high-availability solution.

Mech Smile implemented Vision Solutions’ Double-Take Availability (with Taifon Computer and Zero One Tech), which replicates transactions in real time to remote virtual machines, continuously monitors system health and triggers automatic recovery—cutting failover to about 10 minutes. The approach required minimal architectural changes, no extra clustered servers, improved system reliability and IT team workload, and delivered faster, lower-cost protection for critical retail systems.

Mech Smile