Case Study: SSE achieves faster survey delivery and stronger collaboration with VISION Consulting

SSE cuts survey timelines from 11 to 9 months with VISION Consulting

VISION Consulting partnered with Scottish Water's Flooding Solutions Team (FST) to address challenges in collaboration, decision-making, and efficiency. The team, which included partners like Stantec, Mott McDonald, Arc, and Clancy, was deeply committed to customer outcomes but needed to improve its leadership structure and operational timelines to better serve communities affected by flooding.

The solution from VISION Consulting focused on reimagining leadership with a "One Team" approach, improving survey timelines, and creating more effective meetings. This involved forming a new leadership team for better collaboration, facilitating candid conversations to build trust, and restructuring meetings for clear outcomes. As a measurable result, survey durations were reduced from eleven months to nine, with a target of five months by March 2025. VISION's work strengthened relationships and created a renewed sense of purpose across the entire team.

SSE