Case Study: Cadent Gas achieves 20%+ productivity gains with VISION Consulting

Cadent Gas boosts repair crew productivity 20%+ with VISION Consulting

Cadent Gas, the UK's largest gas distribution network, faced significant challenges with performance, morale, and customer satisfaction following its separation from National Grid. Its highly centralized operating model led to inefficient work allocation, siloed teams, and poor productivity. VISION Consulting was brought in to reignite a stalled transformation by focusing on culture, collaboration, and implementing their Commitment-Based Management™ (CbM) practices.

VISION Consulting worked shoulder-to-shoulder with Cadent’s teams across 12 depots to instill a new way of working. Their approach embedded new management rituals like daily huddles and rolling planning, and coached leaders to foster entrepreneurial ownership. This solution delivered a 20%+ increase in repair crew productivity, over £10 million in annualized cost savings, and significantly improved customer satisfaction scores, moving Cadent into the top half of regulator performance rankings.

Cadent Gas