Case Study: Public Service Credit Union achieves same-day P2P payments with VisiFI

Public Service Credit Union boosts P2P transactions by 37% with VisiFI

Public Service Credit Union, a credit union serving members across Michigan, faced a challenge when the COVID-19 pandemic caused a drastic surge in digital channel usage. Their existing person-to-person (P2P) payment solution, powered by VisiFI within their online and mobile banking platform, processed payments in 24-48 hours, but members now needed faster access to funds.

Working with VisiFI, the credit union enhanced its P2P digital payments solution to enable same-day processing. This rapid implementation led to immediate results, including a 37% increase in P2P transaction volume almost instantly. VisiFI's solution also contributed to a 22% increase in daily login activity and helped attract 100 new online banking users in just three days, significantly improving member convenience and digital engagement during the pandemic.

Public Service Credit Union