Case Study: North Alabama Educators Credit Union achieves secure self-service debit card management with VisiFI

North Alabama Educators Credit Union boosts digital banking 49% with VisiFI

North Alabama Educators Credit Union (NAECU) faced the challenge of providing a secure and convenient way for its members to manage their debit cards, particularly when reporting them as lost or stolen. The traditional process of calling an 800 number was tedious, unavailable after hours, and resulted in a frustrating experience for members. To enhance their digital service offerings, NAECU partnered with VisiFI to implement a card management solution.

VisiFI's solution provided members with the ability to instantly freeze, unfreeze, activate, and report their debit cards as lost or stolen directly through the online and mobile banking platform. This resulted in a significantly improved member experience, greater security through fraud restraint, and increased operational efficiency for the credit union. The implementation proved especially valuable during the COVID-19 pandemic, with NAECU reporting a 49% increase in new mobile banking registrations, a 31% increase in mobile banking usage, and a 12% increase in logins.

North Alabama Educators Credit Union