Case Study: American Financial Services Company sustains 15% manager population and boosts organizational efficiency with Visier People

Reaching organizational goals with data accessibility

This American financial services firm of more than 8,000 employees across retail banking, business banking and wealth management faced structural inefficiencies after a 2016 review found excessive layers and poor spans of control. The company cut its manager population from 30% to 15%, reduced layers from 10 to 8 and eliminated 400 positions, but needed continuous, timely monitoring to sustain those gains.

By adopting Visier People to deliver monthly slideshows and on‑demand organizational health metrics (span of control, layers, player‑coach, contingent labor and admin-to-manager ratios), leaders and managers gained real‑time visibility to guide staffing decisions. The company sustained a 15% manager population and a 10:1 admin-to-manager ratio for three years, trimmed another layer, controlled staff augmentation, reduced voluntary turnover and boosted new clients and loans by better aligning sales roles.