Case Study: eBay achieves improved employee experience and talent retention with Visier

eBay - Customer Case Study

eBay Senior Director of People Analytics Scott Judd led a small, six-person team through a turbulent 18 months as the company embarks on a tech-led transformation. Their core challenge was designing a consistent, people-first employee experience that attracts, grows, and retains technical talent while making hybrid work effective across a global workforce.

Judd’s team used empathy-driven, stakeholder-focused analytics—combining feedback, behavioral signals, external research, and a unified Visier view of the employee journey—to create actionable dashboards and aligned metrics for every initiative. The result was faster, data-informed decisions and program optimizations that improved confidence in pay equity for 10,000 employees and helped the organization better support employees and the 185 million users they serve.

eBay

Scott Judd

Senior Director of People Analytics