Case Study: Coast Capital Savings scales people analytics company-wide with Visier

Coast Capital Savings scaled people analytics company-wide

Coast Capital Savings, a British Columbia credit union serving over half a million members, faced major workforce challenges as digital disruption reshaped financial services (mobile banking, self‑service, and new employee financial‑wellness priorities). Their people planning relied on scattered spreadsheets and multiple data sources, leaving remote leaders and HR partners without timely insight and preventing organization‑wide workforce planning.

Coast Capital implemented Visier People (Organization, Talent, Planning) to scale people analytics across the organization. Mobile dashboards and centralized analytics put data at leaders’ fingertips, enabling HR to partner more strategically with the business, identify technology, scale, and talent gaps early, and better prepare the workforce for the next 5–10 years—backed by hands‑on support from Visier during rollout.

Coast Capital Savings

Mark Tucker

Senior Manager, People and Technology Solutions