Case Study: Groupe Rocher strengthens global retail IT support with VISEO

Groupe Rocher outsources 50 Retail applications in 12 months with VISEO

Groupe Rocher, a French family-owned group formerly known as Yves Rocher, faced challenges in supporting its global Retail IT operations. Its internally managed team was reaching its limits in providing 24/7 support across multiple time zones and securing critical sales periods. The group partnered with VISEO through a call for tenders to outsource its Retail information system, which encompassed approximately fifty applications.

VISEO implemented a support system organized by business process rather than by application, creating a multidisciplinary team leveraging talent pools in Morocco and the Philippines. The solution included tailored training through the VISEO Retail Academy and a methodical, phased transition. This partnership allowed Groupe Rocher to optimize costs for the scope covered, strengthen collaboration between teams, and create synergies for more efficient process management, all without a loss of control over the system.

Groupe Rocher