Case Study: Global Luxury Fashion House achieves faster, barcode-free in-store customer service with ViSenze's Visual AI solution

Global Luxury Fashion House Uplifts Customer Service in Stores With Visenze’s Visual Ai Solution

This global luxury fashion house, which operates multiple brands primarily through offline stores, struggled to handle in-store product queries. Store associates had to scan barcodes—often obscured or absent on display items—to find size, availability, and price, a time-consuming process that hurt customer service and lowered associate productivity.

ViSenze’s Visual Search, embedded in the employee app, lets associates quickly scan products visually to retrieve accurate product information and offer relevant suggestions. The solution eliminated barcode dependency, sped up responses, improved customer satisfaction, and boosted store associate productivity.