Case Study: Global Fashion Retailer reduces query resolution time and boosts customer satisfaction with ViSenze's Chatbot solution

Global Fashion Retailer Reduces Customer Query Resolution Time Using Visenze’s Chatbot Solution

A global fashion retailer faced mounting customer support strain when shoppers used the website chatbot to upload product images and ask agents to find the same items in different sizes, colors or styles. That created high manual effort, distracted support teams from service issues, lengthened query resolution times and depressed productivity, so the retailer sought to automate these visual search requests.

ViSenze’s AI Visual Recognition was integrated into the retailer’s chat on web and app, allowing customers to upload an image and instantly receive exact or visually similar matches from the catalog directly in the chat window. The automated solution scaled across countries, delivered accurate results that customers embraced, and led to higher customer satisfaction, faster query resolution and improved support team productivity.