Case Study: Haptik automates sales commissions and cuts payout time with Visdum

Haptik cuts payout time from 50 hours to 6 hours with Visdum

Haptik, an enterprise conversational AI platform, faced significant challenges with its unique sales compensation structure. Their commissions were tied to three events—booking, billing, and collection—that occurred over an extended period and were tracked across multiple systems. Using manual spreadsheets became a logistical nightmare for their finance team, leading to slow payouts, poor visibility for sales reps, and a high volume of queries. To address this, they implemented the sales compensation platform from Visdum.

By adopting Visdum, Haptik automated its commission process for over 50 global reps. The solution integrated data from their CRM and other systems, providing transparency and reducing the operational burden. The results were significant: payout processing time dropped from 50 hours to just 6, and the number of quarterly queries/disputes plummeted from 18 to 2. Visdum enabled accurate, timely payouts and provided the sales team with clear visibility into their earnings.

Haptik