Case Study: Arbelle achieves expert shade matching and conversational beauty guidance with Visage Technologies

Arbelle speeds shade-matching responses with Visage Technologies

Arbelle, a company that helps beauty brands innovate with digital products, faced the challenge of elevating its online shopping experience to provide expert, conversational guidance to shoppers. Their existing technology could recommend makeup shades but could not capture verbal preferences or allow for interactive follow-up questions. To bridge this gap, they partnered with Visage Technologies to build a new solution.

Visage Technologies implemented Arbelle GPT, a chat web plugin that combines computer vision for accurate shade matching with a large language model for clear conversation. The solution provides a unified flow for understanding shopper needs, matching their shade, and recommending products, all while prioritizing privacy and mobile usability. The results included faster answers for shoppers through streaming responses and a flexible configuration model that allows any brand to map the system to its own catalog without engineering changes.

Arbelle