Case Study: Mashreq Bank achieves 78% higher throughput with Virtusa's automated due diligence solution

Mashreq Bank automates customer due diligence, increases process throughput by 78%

Mashreq Bank, a Dubai-based private bank, wanted to modernize and standardize its customer due diligence process, which was heavily manual and prone to data discrepancies. The bank turned to Virtusa for help, leveraging robotics automation to streamline the factoring customer onboarding and periodic review process.

Virtusa implemented a holistic, data-driven solution using RPA and machine learning bots, integrated with Kastle and Oracle FLEXCUBE to automate data collection, screening, and due-diligence score calculations. The result was a 50% reduction in turnaround time, a 78% increase in daily processing throughput, and a 10% improvement in process accuracy.

Mashreq Bank