Case Study: Xerox achieves automated multi-tier sales operations with Virtual Trader

Xerox runs 54 companies through two service centers with Virtual Trader

Xerox Office Group, a leading global office-automation supplier, faced a challenge during a corporate Oracle upgrade. They needed to replace extensive customizations that supported their advanced shared-service operation and integration with the OpenUPTIME service solution, while aiming to reduce upgrade costs and project risks. The vendor, Virtual Trader, provided its Virtual Trader Engine as a solution.

Virtual Trader implemented its Virtual Trader Engine to replace all the functionality of Xerox's previous customizations. The solution successfully automated multi-tier sales models for 54 companies running through two service centers and fully integrated the third-party OpenUPTIME system. Despite a major organizational change during implementation, the project was completed on schedule with no major impact, demonstrating the flexibility of the Virtual Trader solution.

Xerox