Case Study: Award Vacations achieves flexible, reliable call center routing with VirtualPBX

Award Vacations - Customer Case Study

Award Vacations, a destination vacation management company serving travel agents, tourism offices, and the public, needed a way to track, manage, and route a high volume of calls to remote staff across a seasonal business. President Bill Reed turned to VirtualPBX to support a distributed call center without investing in expensive on-premises phone equipment.

VirtualPBX implemented a hosted business phone system with toll-free numbers, auto attendant, ACD queues, voicemail, call routing, and online queue management. The solution let Award Vacations add numbers and agent extensions quickly, support remote employees, and maintain strong customer service; Reed said it was like having a dedicated telecom person on staff, with no capital investment and no need for ongoing software maintenance.

Award Vacations

Bill Reed

President