Case Study: 55Places achieves easier lead screening and faster buyer support with VirtualPBX

55Places - Customer Case Study

55Places, a real estate site serving active adult homebuyers, needed a better way to handle inquiries beyond its web form. As the company grew its network of more than 200 Partner Agents, it wanted a faster, more personal way for visitors to ask quick questions and get routed to the right agent. VirtualPBX provided the phone system and call-handling tools used by 55Places.

With VirtualPBX, 55Places added receptionists for inbound calls, quickly set up numbers and extensions for new agents, and used a business name feature to prepare staff before answering. The result was smoother call screening, easier transfers to Partner Agents, happier callers, and better support for more markets nationwide. VirtualPBX helped 55Places scale its call center across 150+ markets and improve lead engagement.

55Places

Bill Ness

President