Case Study: WhiteCoat Healthcare reduces response times with Virtual Force

WhiteCoat cuts response time from 2 hours to 50 mins with Virtual Force

WhiteCoat, an on-demand healthcare platform providing in-home medical treatment, needed a comprehensive software solution to translate its 'one-call away from treatment' model into a viable online business. The challenge was to build an easy-to-use yet robust system with multiple interfaces for medical practitioners and management to facilitate the entire business flow. They partnered with Virtual Force to develop this solution.

Virtual Force built an all-in-one solution featuring separate mobile apps for doctors and patients, a web interface for administrators, EMR integration, and an outbound call system. This streamlined WhiteCoat's operations and significantly improved patient experience. The solution implemented by Virtual Force notably decreased diagnosis response time from 2 hours to just 50 minutes and holistically yielded a healthy profit for the company.

WhiteCoat Healthcare