Case Study: Center for Language Engineering achieves multilingual voice support for banking with Virtual Force's AI smart bot

Center for Language Engineering cuts call and wait times with Virtual Force

The Center for Language Engineering (CLE) partnered with Virtual Force to address a challenge in the banking sector. CLE needed to create a streamlined customer engagement system to resolve consumer queries, moving away from costly and error-prone call centers and DTMF systems. The goal was to develop a pioneering local language speech interface for banks.

Virtual Force developed and implemented an AI-backed smart bot system. The solution features a speech interface in English and multiple South Asian languages, complete with active noise cancellation, sentiment analysis, and the ability to handle code-switching between languages. Virtual Force's smart bot significantly reduced wait times for customers, minimized human error in query resolution, and provided valuable data accumulation and analysis for the banks.

Center for Language Engineering (cle)