Case Study: Manchetts Rescue & Recovery improves document management and disaster recovery with Virtual Cabinet

Manchetts Rescue & Recovery - Customer Case Study

Manchetts Rescue & Recovery, East Anglia’s leading 24/7 recovery team, was dealing with huge volumes of paperwork from up to 150 clients a day, including job sheets, damage reports, police records, and service delivery forms. After an internal server fire nearly destroyed their archive, they turned to Virtual Cabinet and its document management software to find a more secure, disaster-recovery-ready way to manage records.

Virtual Cabinet implemented a document management system integrated with Manchetts’ existing V-Track software, allowing staff to scan, store, back up, and quickly retrieve invoices, job sheets, certificates, and vehicle information. The result was a much more efficient admin process, faster phone-based customer service, less time spent searching for files, and the ability to handle busy periods more effectively while reducing reliance on paper archives.

Manchetts Rescue & Recovery

Amanda Manchett

Sales and Marketing Manager