Case Study: Larking Gowen speeds document approvals with Virtual Cabinet

Larking Gowen - Customer Case Study

Larking Gowen, a chartered accountancy firm, needed a faster and more secure way to manage client approvals for tax returns and other confidential documents during the busiest part of the tax year. Using Virtual Cabinet’s cloud client portal and document management software, the firm aimed to reduce turnaround times, improve security, and replace slow postal and email-based processes.

Virtual Cabinet implemented integrated client portals that let Larking Gowen publish returns, request digital signatures, and track client access in real time. The result was dramatically faster approvals, with some documents returned within 45 minutes, helping the firm complete jobs on the same day and meet deadlines more easily while improving client service and reducing administration.

Larking Gowen

Martin Bugg

Supervisor - Business & Private Client Division