Case Study: Dockter Sports achieves higher client satisfaction and frees 30–40 hours/month with Virtuagym

How Dockter Sports Got Ready for Growth

Dockter Sports is a boutique fitness studio in Aachen, Germany, run by Sergey Dockter and his wife, serving about 110 members with spacious workout areas and a wide range of services (functional training, personal training, acupressure, relaxation facilities and popular workshops). Managing this diverse offering created time-intensive administrative burdens—manual bookings, training-plan creation, invoicing and member communication—so they set out to digitize and automate operations.

By adopting Virtuagym’s scheduling, billing and coaching tools, Dockter automated invoicing, booking confirmations and training-plan creation, giving clients instant email confirmations and app access while freeing staff time. The platform saved roughly 30–40 hours per month, significantly boosted client satisfaction (reported 100% increase) and supported membership growth (about a 30% increase), leaving the studio poised to scale further.

Dockter Sports

Sergey Dockter