Case Study: Pitkin County achieves HIPAA compliance and seamless email security with Virtru

Virtru Brings Email Security and Compliance to Pitkin County

Pitkin County, the county government for Aspen, Colorado serving roughly 18,000 residents with 300+ employees, faced serious email-security and HIPAA-compliance challenges—especially in its Health and Human Services (HHS) department, which had been forced to drive around to collect sensitive documents because it lacked email encryption and relied only on basic Google Apps credentials. To solve this, Pitkin County selected Virtru to provide email encryption integrated directly with Google Apps for Work.

Virtru deployed on-demand encryption, easy recipient access, and admin DLP controls that integrate inside users’ inboxes; the rollout was seamless (staff reported “zero negative feedback”) and the tool quickly expanded from HHS to HR, the attorney’s office, and ultimately became available across every Pitkin department. Virtru’s solution improved efficiency, eliminated manual document pickups, strengthened HIPAA compliance, reduced exposure to potential fines (up to $50,000 per violation), and won praise for responsive, feature-driven support.

Pitkin County

Nate Kneifel

Customer Support Manager