Case Study: a major bank scales encrypted email to 300,000 users with Virtru

a major bank cuts encryption support tickets by 90% with Virtru

The customer, one of the world's largest banks, faced significant challenges with its existing encrypted email solution. While it met compliance requirements, the poor recipient experience was causing customer dissatisfaction and even leading to the loss of high-net-worth clients. The bank selected Virtru and its Virtru Data Protection Gateway to address this critical business risk.

Virtru implemented its server-side Gateway to provide seamless, automatic encryption and policy enforcement across the bank's email and 400 line-of-business applications. The solution drastically improved the user experience for both employees and external recipients, who could now read encrypted messages without creating an account or installing software. As a result, the bank cut encryption-related support tickets by approximately 90% while protecting roughly 150,000 emails per day, surpassing 2 million protected messages within the first few weeks after deployment.