Case Study: Hengdeli automates inventory and order management with Virto Commerce

Hengdeli automates commerce operations in under 3 months with Virto Commerce

Hengdeli, a luxury watch retailer with over 67 outlets in Asia Pacific, faced a significant challenge in managing its multi-channel ecommerce operations. The company was manually handling inventory, orders, and promotions across its own platform and Tmall, a process that was unsustainable and required manually importing orders into its SAP system. To solve this, Hengdeli partnered with Virto Commerce to implement its composable Commerce Innovation Platform.

Virto Commerce provided the solution by delivering a flexible platform with out-of-the-box integrations that automated synchronization between SAP, Tmall, and Hengdeli's own site. This eliminated all manual processes, automatically syncing orders and inventory while enabling channel-specific promotions and product pushes. The initial implementation was completed in under three months, resulting in major operational efficiencies, cost savings, and greater flexibility for the retailer.

Hengdeli