Case Study: McClarrons Insurance Brokers achieves better customer and employee insights with VirtlX 360° Success Management

McClarrons Insurance Brokers - Customer Case Study

McClarrons Insurance Brokers worked with VirtlX 360° Success Management to replace manual Word and Excel processes with a simpler way to capture feedback. They needed an easy-to-manage cloud platform to measure customer sentiment after claims and run 360° employee reviews while still generating useful reporting.

VirtlX 360° Success Management implemented its Perceive and Reflect modules, including customer experience surveys, employee satisfaction tracking, and 360° reviews, supported by bulk email distribution. The result was faster data collection, better visibility into customer and employee issues, improved claims handling and staff development, and a measurable reduction in business hours spent on manual tasks, saving significant cost and freeing time for revenue-generating work.

McClarrons Insurance Brokers

Karen Osborne

Chief Operating Officer