Case Study: Premium Service Brands achieves 30% faster onboarding with Virti

30% faster onboarding for managers minimizing churn and lost revenue

Premium Service Brands, a leading home services franchisor, faced the challenge of needing to upskill and reskill their franchise managers more quickly to minimize churn and lost revenue. They identified a major focus on improving soft skills in sales and customer success. To tackle this, they partnered with Virti to implement an immersive VR learning solution.

Virti created over 20 custom training simulations, including virtual humans and 360 videos, allowing managers to practice critical conversations in a safe environment. The solution delivered outstanding results, with 90% of learners reporting they felt more confident. The training also enabled a 30% faster onboarding process for managers, directly addressing the customer's core challenge of minimizing churn and lost revenue.

Premium Service Brands

Deb Jewell

President