Case Study: Large International Law Firm achieves rapid diagnosis of critical DMS performance issues with Virtana's VirtualWisdom

VirtualWisdom Quickly Diagnoses DMS Performance Issues That Had Stymied a Global Law Firm

Large International Law Firm was facing severe, hard-to-diagnose performance problems in its document management system (DMS) — a 39-host cluster at primary and backup data centers — that caused long read/write times, missed SLAs and delayed access to critical documents for thousands of lawyers. After three months of unsuccessful troubleshooting, the firm engaged Virtana and its VirtualWisdom AI-powered monitoring and analytics to help find the root cause.

Virtana’s VirtualWisdom rapidly analyzed the environment (including 68 VMs) and, within one week, identified multiple compute, SAN and storage bottlenecks — notably overly aggressive compute settings and insufficient bandwidth between storage and compute that pushed the storage array to a performance wall. As a result of Virtana’s solution, the firm restored DMS performance, improved hardware utilization, implemented proactive monitoring, shortened analysis time and reduced MTTR so lawyers regained timely access to documents and SLAs could be met.