Case Study: Surescripts achieves unified IT operations and faster MTTR with Virtana

Surescripts Unifies IT Operations for Better Performance and Visibility

Surescripts, a nationwide electronic prescribing network, needed to tighten enterprisewide systems management and implement ITSM/ITIL best practices to handle a high volume of secure transactions and a flood of noisy alerts from disparate monitoring tools. They had already standardized on ServiceNow for ITSM and sought a comprehensive monitoring/event-management platform that integrated tightly with ServiceNow — ultimately selecting Virtana for that capability.

Virtana delivered a single hybrid-IT monitoring platform with ServiceNow integration that consolidated multiple point tools, reduced alert noise, and automated ticket creation, updates, and closures with bidirectional synchronization. The Virtana solution unified Surescripts’ operations teams, improved operational efficiency, and materially reduced mean time to resolution (MTTR) by ensuring actionable incidents were identified and routed faster.

Surescripts

Mark Kennedy

Vice President of Information Technology