Case Study: 2degrees achieves seamless customer experience with Virtana's scalable monitoring platform

2degrees Delivers a Seamless Customer Experience With Virtana

2degrees, a rapidly growing New Zealand mobile and broadband provider expanding into the business segment, needed an IT monitoring solution that was flexible and scalable enough to support aggressive organic and acquisition-driven growth while ensuring a consistent customer experience. Since 2009 2degrees has used Virtana as its primary monitoring platform, with the 2degrees NOC relying on Virtana to provide a unified view of systems and integrate with their incident management toolset.

Virtana delivered an open, easy-to-deploy monitoring platform with template-based configurations and deep incident-management integration, giving 2degrees comprehensive coverage, scalability and the ability to adapt to a dynamic IT environment. The outcome: 2degrees renewed its commitment to Virtana for five more years, gained improved visibility into infrastructure health to identify and mitigate risks rapidly, and achieved a cost-effective, reliable foundation for consistent service delivery.

2degrees

Klaus Ahlers

IT Operational Support Systems (OSS) Manager