Case Study: Global Payment Processing Company achieves 15-minute MTTI and rapid issue resolution with Virtana

Global payment processing company supports massive transaction volume growth

Global Payment Processing Company, a large digital payments provider with 270+ million active account holders, struggled with slow detection and lengthy troubleshooting of mission‑critical Oracle RAC and SAN workloads across Dell/HP/Lenovo/Oracle servers, NetApp and Hitachi storage, and Brocade switches. Downtime for Platinum and Gold applications cost millions and was exacerbated by vendor finger‑pointing and lack of end‑to‑end visibility, so they engaged Virtana and deployed the Virtana Platform along with Virtana’s Storage Load Testing and on‑site professional services.

Virtana’s solution provided real‑time monitoring, long‑term trending and AI‑powered analytics plus storage validation, enabling fast root‑cause identification and workload tuning. With Virtana, the company reduced MTTI to 15 minutes or less in the Fibre Channel environment, cut downtime and revenue risk two‑ to three‑fold, halved vendor response times, shifted workloads to lower‑cost tiers and eliminated redundant tooling—saving millions—and absorbed 7x growth without increasing head count.