Case Study: Global Law Firm achieves rapid diagnosis and resolution of DMS performance issues with Virtana

Virtana Platform Quickly Diagnoses DMS Performance Issues That Had Stymied a Global Law Firm

Global Law Firm, an international firm with thousands of lawyers across a couple dozen branches, was facing severe Document Management System (DMS) performance issues on a 39‑host cluster that delayed access to critical scanned and indexed documents and threatened SLA compliance. After three months of unsuccessful troubleshooting, the firm engaged Virtana and its Virtana Platform (AI‑powered monitoring, analytics, and automation) to identify the root cause.

Using the Virtana Platform, Virtana diagnosed multiple bottlenecks in compute, SAN, and storage within one week—showing misconfigured compute performance settings and insufficient bandwidth between storage and compute that caused the storage array to hit a performance wall. As a result, the Global Law Firm resolved its DMS issues, regained timely document access, now proactively monitors and rightsizes applications, makes more efficient use of existing hardware, and has dramatically reduced analysis time and MTTR.