Case Study: Central 1 achieves real-time hybrid IT visibility and faster incident resolution with Virtana

From Monitoring Gaps to Operational Gains in Central 1’s Journey with Virtana

Central 1, a Vancouver‑based provider of wholesale financial products and payment services to roughly 300 credit unions and institutional clients, lacked visibility into when services were degraded or impacted by server outages or other IT events. To close monitoring gaps and integrate with its existing workflows (including ServiceNow), Central 1 turned to Virtana’s SaaS monitoring platform and certified integrations.

Virtana deployed its service‑centric monitoring with out‑of‑the‑box Integrations (including Google Cloud Platform/Kubernetes and the Virtana‑ServiceNow integration) to build real‑time models of Central 1’s hybrid IT environment. The solution automated incident data ingestion into ServiceNow, eliminated time‑consuming manual CMDB updates, improved alignment between ITOps and ITSM teams, and accelerated response to service disruptions—enabling Central 1 to share relevant information seamlessly and resolve outages more efficiently.

Central 1