Case Study: Semtech achieves 98% MTTR reduction and 57% licensing cost savings with Virtana Service Observability

How Virtana Helped Semtech Turn Billions of IoT Events into Actionable Intelligence

Semtech, a leading IoT solutions provider based in British Columbia, faced significant inefficiencies from multiple siloed monitoring tools and needed a carrier‑grade solution to aggregate and correlate billions of IoT events, reduce noisy alerts, and improve incident response. After evaluating commercial options, Semtech — with partner Zen Networks — turned to Virtana, first deploying Virtana Core and then adopting Virtana Service Observability to meet its scalability, extensibility and reliability requirements.

Virtana implemented its Service Observability SaaS (with custom integrations by Zen Networks) to provide a single‑pane view, automated correlation/deduplication of events, intelligent dashboards, and automated alert routing. The Virtana deployment cut licensing costs by about 57%, eliminated 99.99% of alert noise, reduced MTTR and improved root‑cause analysis by 98% (troubleshooting time dropped from hours to minutes), and enabled Semtech to confidently monitor billions of connected assets and improve service levels.

Semtech