Case Study: Carelon achieves 99% faster provider data entry with Virsys12 V12 Network

Carelon cuts provider data entry time by 99% with Virsys12

Carelon, a healthcare services company, faced significant inefficiencies in managing its rapidly growing provider network. They were using disparate tools and manual processes like spreadsheets for contracting, credentialing, and data management, which created performance drains and hampered growth. To address this, Carelon engaged Virsys12 to implement their V12 Network solution on Salesforce Service Cloud.

Virsys12 implemented the V12 Network application as an operational hub, automating workflows for the complex contracting and credentialing processes. This solution provided a constant view of provider networks and integrated near real-time data via APIs. The results were substantial, including a 99% reduction in provider data entry time, a 46% reduction in account data entry, and an annual saving of 99 days previously spent on manual data transfers.

Carelon