Case Study: Ballad Health improves response times and streamlines operations with Virsys12

Ballad Health reduces chat response time to 5 seconds with Virsys12

Ballad Health, an integrated health organization serving the Appalachian Highlands, was struggling with siloed data across multiple spreadsheets and legacy systems. This made compiling reports a time-consuming and complicated task. They partnered with Virsys12 to address this challenge.

Virsys12 implemented Salesforce Health Cloud to consolidate Ballad Health's data into a single source of truth. This solution led to measurable improvements, including reducing chat response times to approximately five seconds and increasing trackable business development activity. According to the customer, Virsys12's implementation transformed operations and improved patient experience.

Ballad Health