Case Study: Segra streamlines ITSM and automates CMDB discovery with Virima

Segra cuts Tier 1 tickets by 37% with Virima

Segra, a leading fiber infrastructure bandwidth company, faced challenges with its legacy ITSM platform, including a lack of flexibility, scaling issues, and an inefficient manual CMDB. Seeking a robust and highly flexible IT service management solution, they selected Virima's ITSM platform and automated discovery tools to transform their operations and automate processes.

Virima implemented its flexible ITSM solution and dynamic CMDB, working closely with Segra to meet a compressed timeline. The results were significant, including automated incident routing to 18 departments, a 37% decrease in Tier 1 ticket volume, and the scanning of 423,000 IP addresses. Virima's solution provided tremendous cost savings, increased productivity, and a much more efficient IT support experience.

Segra