Case Study: Segra streamlines ITSM and automates CMDB discovery with Virima

Segra - Customer Case Study

Segra, a leading fiber infrastructure bandwidth company, was challenged by an inflexible legacy ITSM platform that could not scale, lacked security, and required extensive manual effort for change management and maintaining its CMDB. This inefficiency drove them to seek a new, highly flexible IT service management solution from Virima.

Virima implemented its adaptable ITSM platform and automated CMDB discovery for Segra, working as a close partner to meet a compressed 30-day implementation timeline. The solution automated incident routing and weekly discovery scans, leading to a 37% decrease in Tier 1 ticket volume and a significant reduction in misrouted incidents. Virima's configurable business rule engine and managed services provided tremendous cost savings and increased operational efficiency for Segra.

Segra

Robert Roberts

Director of IT Operations and Support