Case Study: Great Wolf Lodge cuts check-in times and boosts guest satisfaction with Virdee

Virdee technology saves Great Wolf Lodge resorts significant time on guest check-ins and
staffing hours

Great Wolf Lodge, a leading indoor waterpark resort, faced significant challenges with long check-in lines and frustrated guests during peak arrival times. To address these bottlenecks without sacrificing their brand's welcoming experience, the resort partnered with Virdee to implement its hotel check-in platform, which included mobile web and kiosk-based solutions.

Virdee's solution integrated mobile check-in via web and the resort's app, alongside custom in-lobby kiosks that encoded and dispensed RFID wristbands. This implementation led to a 23% increase in arrival NPS and a 70% check-in conversion rate. The technology saved guests 2,780 hours and reallocated 4,450 staff hours monthly, while also generating up to $1.9M in peak monthly ancillary revenue through package upsells.

Great Wolf Lodge