Case Study: LivAway Suites achieves deskless check-in and staffing flexibility with Virdee

LivAway Suites saves 2 FTEs per location with Virdee

LivAway Suites, an extended-stay hotel brand, aimed to establish itself as a modern offering with a residential feel and smart technology. Their challenge was to implement an optimal staffing model that included having no front desk staff on duty during nighttime hours, while still providing a seamless check-in experience for guests arriving at any time. To achieve this, they selected Virdee as their brand standard for self-service check-in and access control.

The solution from Virdee involved a digital check-in system using mobile web, a mobile app, and 24/7 kiosks. This allowed guests to verify their identity and check in without staff assistance, with Remote Assistance available for support. As a result, LivAway Suites achieved a peak check-in conversion rate of 64% and, by eliminating the overnight shift, saved the equivalent of two full-time employees per location. Virdee's technology enabled the brand to successfully operate a deskless front desk during night shifts.

LivAway Suites