Case Study: Budget achieves faster hybrid check-in and shorter lines with Virdee

Budget cuts check-in time by 60% with Virdee

A budget hotel chain partnered with Virdee to address long check-in wait times and high staffing costs during low-traffic periods at its nearly 400-room city center property. The challenge was to streamline the arrival experience for a high volume of tourists while supporting the brand's plans for significant expansion and room upgrades.

Virdee implemented a hybrid lobby solution combining a white-label mobile app for digital check-in and keyless entry, lobby kiosks for inclusive access, and a Remote Assistance feature for off-site staff support. This approach allowed the hotel to maintain a front desk while offering self-service options. The results included 60% of check-ins being handled through Virdee's self-service channels, an 88% Remote Assistance resolution rate, and a monthly time saving of 375 hours for guests. Virdee's technology enabled the client to optimize operations and enhance the guest experience.

Budget