Case Study: Perion Network reduces churn and boosts retention with Vindicia Retain

Perion Network reduces involuntary churn by 20% with Vindicia

Perion Network, the parent company of Smilebox, faced a challenge with involuntary churn caused by failed payment transactions for its subscription service. To retain Smilebox subscribers longer, Perion turned to the vendor Vindicia and its specialized product, Vindicia Retain.

The solution, Vindicia Retain, used compliant, patent-pending technology to analyze and resolve failed transactions through sophisticated methods like advanced retry algorithms. The measurable result was that Vindicia Retain successfully resolved more than 20 percent of failed transactions, helping Perion significantly reduce its overall churn rate and increase monthly revenues without needing to overhaul its existing billing systems.

Perion Network