Case Study: Paysafe achieves 33% recovery of failed transactions and $228K annual revenue uplift with Vindicia Retain

Dating site platform empowers social interactions with Vindicia Retain

A popular dating site platform that powers multiple niche brands and global subscription billing faced persistent terminally failed transactions and passive churn across countries and currencies. Working with payment processor Paysafe, the platform engaged Vindicia and its Vindicia Retain solution to diagnose root causes and attempt recovery of failed subscription payments.

Vindicia used Vindicia Retain’s AI/ML-driven retry logic on a sample of over 1,400 terminal failures during a five-day trial, dynamically optimizing transactions and resubmitting them through Paysafe; Vindicia captured 33% of previously failed transactions, projecting a 33% recovery over 12 months, an annual revenue uplift of more than $228K and an $825K increase in customer lifetime value from retained subscribers.

Paysafe