Case Study: a dating site platform reduces failed transactions and boosts revenue with Vindicia Retain

a dating site platform recovers 33% of failed transactions with Vindicia

The customer, a dating site platform, faced the challenge of persistent passive churn from terminally failed transactions across its global affiliates. This was causing significant revenue loss despite using standard retry processes. Paysafe introduced the vendor Vindicia and its Vindicia Retain product to help diagnose and recover these failed payments.

Vindicia implemented a five-day trial of Vindicia Retain, which uses AI to analyze and automatically retry failed transactions. The solution successfully captured 33% of the previously failed transactions. Vindicia projected this would result in an annual revenue uplift of over $228,000 and an increase in customer lifetime value by $825,000 from subscribers retained for an additional six months.