Case Study: Valio Aimo improves wholesale e-commerce customer experience with Vincit

Valio Aimo earns 4 out of 5 customer score with Vincit

Valio Aimo, a Finnish food wholesaler, needed to renew its e-commerce site to stay competitive and improve the online experience for its restaurant and hospitality industry customers. Their challenge was to create a site that was easy-to-use, fast, flexible, and scalable across devices. They partnered with Vincit to develop a solution that would increase sales and improve customer self-service capabilities.

Vincit implemented an end-to-end solution, beginning with user studies and design before developing the new online store. The project included front-end and back-end development, end-to-end integrations, and SAP ERP integration. As a result of this collaboration, Valio Aimo achieved a customer experience survey score of 4 out of 5, successfully meeting its goals for a superior ordering process and improved customer satisfaction.

Valio Aimo