Case Study: Tommy’s Express achieves faster customer onboarding and franchise growth with Vincit’s digital platform

Tommy’s Express cuts customer registration to 90 secs with Vincit

Tommy’s Express, a rapidly growing car wash franchisor, faced challenges with an outdated customer registration process that relied on RFID stickers, which was inconvenient and hindered growth. They partnered with Vincit to create a digital solution that would improve the customer experience and simplify franchise management.

Vincit developed a comprehensive platform featuring automated license plate recognition, a mobile app, and a franchise management system. This solution drastically reduced customer onboarding time to under a minute, eliminated the need for physical stickers, and provided franchise owners with valuable operational data and analytics. The project resulted in a significantly improved customer experience with a 64 NPS, enabled the washing of 239 cars per hour, and provided the tools necessary to support Tommy’s Express's ambitious expansion plans.

Tommy’s Express