Case Study: Ruukki Construction Oy saves time on customer feedback analysis with Vincit’s generative AI solution

Ruukki Construction Oy saves hours of NPS analysis with Vincit

Ruukki Construction Oy, a leading Finnish manufacturer of steel construction products, faced the challenge of analyzing vast amounts of multilingual customer feedback from its annual NPS survey, a process that was previously slow and manual. They partnered with Vincit to explore using generative AI to quickly summarize this feedback into a more useful format.

Vincit implemented a solution using generative AI to securely translate, categorize, and analyze the feedback, providing Ruukki with clear insights into customer strengths, improvement areas, and actionable recommendations. This approach saved a significant amount of manual work and provided Ruukki with an accurate view of customer sentiment, enabling them to better understand customer needs and focus on improving their products and services.

Ruukki Construction Oy