Case Study: Pohjantähti Mutual Insurance Company achieves smoother digital services with Vincit

Pohjantähti simplifies its digital services with Vincit and 3 key expert areas

Pohjantähti Mutual Insurance Company, a customer-owned insurer, faced a challenge in managing its complex digital service landscape, which was developed and maintained by multiple partners. This complicated vendor structure made it difficult to coordinate work and maintain a holistic view of their systems. Pohjantähti sought to simplify this by centralizing development and maintenance with a single partner, Vincit, to gain expertise in frontend and backend development, UI design, and business design.

Vincit took over the maintenance and development of the majority of Pohjantähti's digital services. Working in an agile manner with open communication, Vincit integrated numerous data sources to create a more user-friendly online claims process for customers and developed new digital services for employees. The results included a significantly simplified vendor landscape for Pohjantähti, enabling a better big-picture view and an improved customer experience. Vincit delivered valuable new features and established a partnership based on trust.

Pohjantähti Mutual Insurance Company