Case Study: Coles Supermarkets achieves scalable, high-quality employee training with Vimeo

Coles Supermarkets - Customer Case Study

Coles Supermarkets, one of Australia’s largest retailers with over 130,000 team members across 1,502 stores, needed a better way to train staff after moving from in-person, store-based sessions to a digital-first model. Its previous LMS video hosting setup caused bandwidth strain, slow load times, and buffering, making it difficult to deliver engaging training at scale. Vimeo was used to help meet these needs.

Coles implemented Vimeo to host learning videos and embed them in its LMS with a custom player, improving the viewing experience while keeping bandwidth usage lower. Vimeo’s review tools and team management features also streamlined collaboration across stakeholders and content contributors. As a result, Coles now delivers consistent, high-quality training anywhere, with smoother streaming for its workforce and strong engagement across more than 1,800 videos, 7 million annual views, and 173,000 unique viewers each year.

Coles Supermarkets

Siva Kulasingam

Digital Learning Manager