Case Study: Downes Transport improves customer control and streamlines operations with Vigo Software

Downes Transport - Customer Case Study

Downes Transport Ltd, a family-owned haulage company, faced operational challenges due to outdated technology. Their growth was hampered by an old software system and a previous IT provider that lacked reliable 24/7 support and industry-specific knowledge. This setup was impacting the services they could offer their customers.

Vigo Software implemented a complete IT solution, including the Vigo Depot system and a Customer Portal. This provided Downes with efficient, future-proof technology and expert support. The results included a dramatic reduction in office calls and morning planning time, as customers now use the portal for requests and tracking. Vigo's solution greatly improved the customer experience and minimized operational downtime.

Downes Transport

Sherree Middleton

Downes Transport